Frequently Asked Questions
Simply browse our products, add items to your cart, and proceed to checkout. You can complete your purchase as a guest or by creating an account.
We accept secure payments via trusted third-party payment providers such as Stripe, which may support debit cards, credit cards, and other payment methods depending on your location.
Yes. All payments are encrypted and processed securely by Stripe. Mallora Global Limited does not store your card details on its servers.
Yes. Once your order is successfully placed, you will receive an order confirmation email with your order details.
We currently deliver within the United Kingdom. International delivery options may be added in the future.
Orders are usually processed within 1–3 business days. Delivery times vary depending on your location and courier service.
Yes. If tracking is available, tracking details will be sent to you once your order has been dispatched.
You may return eligible items within 14 days of receiving your order, in accordance with UK consumer law.
Please contact our customer support team with your order number. We will guide you through the return process.
Once your returned item is received and inspected, refunds are typically processed within 7–14 business days to the original payment method.
If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including return shipping costs.
No, you can check out as a guest. However, creating an account allows you to track orders and manage your details more easily.
Click on the “Forgot Password” link on the login page and follow the instructions sent to your email address.
We use industry-standard security measures and comply with UK GDPR to protect your personal data.
We aim to ensure all product descriptions and images are accurate. However, images are for illustrative purposes and minor variations may occur.
Yes, all prices are displayed in GBP (£) and include VAT where applicable, unless stated otherwise.
You can contact us by email at support@malloraglobal.com. We aim to respond as quickly as possible.
Our legal pages, including Terms & Conditions, Privacy Policy, Cookie Policy, and Returns Policy, are available via the website footer.
All purchases are governed by the laws of England and Wales.
We are committed to secure payments, transparent policies, fair pricing, and reliable customer service—operating to the standards of leading UK ecommerce platforms.
We deliver across the United Kingdom, European Union, and internationally worldwide using trusted and well‑known courier companies.
We work with all major and reliable courier partners operating in the UK, EU, and globally. Courier selection depends on destination, package size, and delivery speed to ensure safe and timely delivery.
Yes. If tracking is available, tracking details will be sent to you once your order has been dispatched.
You may return eligible items within 14 days of receiving your order, in accordance with UK consumer law.
Please contact our customer support team with your order number. We will guide you through the return process.
Once your returned item is received and inspected, refunds are typically processed within 7–14 business days to the original payment method.
If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including return shipping costs.
No, you can check out as a guest. However, creating an account allows you to track orders and manage your details more easily.
Click on the “Forgot Password” link on the login page and follow the instructions sent to your email address.
We use industry-standard security measures and comply with UK GDPR to protect your personal data.
You can contact us by email at support@malloraglobal.com. We aim to respond as quickly as possible.