Mallora Global Limited (MGL)
Company Name: Mallora Global Limited
Short Name: MGL
Company Number: 16443767
Registered / Correspondence Address:
241a, Neasden Lane, London, United Kingdom, NW10 1QG
Website: www.malloraglobal.com
1. Terms & Conditions of Sale
1.1 Introduction & Acceptance
These Terms & Conditions (“Terms”) apply to all users of www.malloraglobal.com and all purchases made through the website. By browsing, registering, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.
1.2 About Mallora Global Limited
Mallora Global Limited (“MGL”, “we”, “us”, “our”) is a company registered in England and Wales under company number 16443767.
1.3 Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page and will apply from the date of publication.
1.4 Account Registration
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You may need to create an account to place orders
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You are responsible for maintaining the confidentiality of your login details
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We reserve the right to suspend or terminate accounts that breach these Terms
1.5 Products & Descriptions
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We take reasonable care to ensure product descriptions and images are accurate
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Images are for illustration purposes only
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Product specifications may vary slightly without affecting quality or functionality
1.6 Pricing & Taxes
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All prices are shown in GBP (£) unless stated otherwise
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Prices include VAT where applicable
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We reserve the right to change prices at any time prior to order confirmation
1.7 Orders & Contract Formation
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An order constitutes an offer to purchase
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A legally binding contract is formed only when we send an order confirmation email
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We may refuse or cancel orders for reasons including stock issues, pricing errors, or suspected fraud
1.8 Payment Methods
Payments are securely processed via trusted third-party payment providers, including Stripe. Accepted payment methods may include debit cards, credit cards, and other Stripe-supported options.
1.9 Delivery
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by third-party couriers or circumstances beyond our control.
1.10 Liability & Disclaimer
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We do not exclude liability for death or personal injury caused by negligence
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To the maximum extent permitted by law, MGL shall not be liable for indirect or consequential losses
1.11 Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales, and UK courts shall have exclusive jurisdiction.
2. Privacy Policy (UK GDPR Compliant)
2.1 Our Commitment to Privacy
Mallora Global Limited is committed to protecting your personal data and handling it responsibly, transparently, and securely.
2.2 Data We Collect
We may collect and process the following data:
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Identity data (name, title)
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Contact data (email, phone number, address)
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Transaction data (orders, payments, refunds)
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Technical data (IP address, browser type, device data)
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Usage data (interaction with our website)
2.3 Lawful Basis for Processing
We process personal data under the following lawful bases:
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Contractual necessity
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Legal obligations
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Legitimate business interests
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User consent (where required)
2.4 How We Use Personal Data
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Order processing and fulfillment
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Customer support and communications
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Fraud prevention and security
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Website analytics and improvements
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Marketing communications (where consent is given)
2.5 Third-Party Sharing
Personal data may be shared with:
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Payment processors (e.g., Stripe)
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Delivery and logistics partners
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IT and hosting service providers
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Regulatory or legal authorities where required
2.6 International Transfers
Where data is transferred outside the UK, appropriate safeguards are implemented in accordance with UK GDPR.
2.7 Data Retention
We retain personal data only for as long as necessary to meet legal, contractual, and operational requirements.
2.8 Your Rights
You have the right to access, correct, erase, restrict, or object to the processing of your personal data. Requests can be sent to support@malloraglobal.com.
3. Cookie Policy
3.1 Use of Cookies
We use cookies and similar technologies to enhance user experience, ensure website functionality, and analyze traffic.
3.2 Categories of Cookies
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Strictly Necessary Cookies – Essential for website operation
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Performance & Analytics Cookies – Help us understand how visitors use the site
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Functionality Cookies – Remember preferences and settings
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Marketing Cookies – Used for advertising and remarketing (where consent is given)
3.3 Managing Cookie Preferences
Users can manage cookie preferences via browser settings or our cookie consent banner.
4. Returns, Refunds & Cancellation Policy
4.1 Right to Cancel (UK Consumers)
You have the right to cancel your order within 14 days of receiving your goods, in line with the Consumer Contracts Regulations.
4.2 Returns Eligibility
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Items must be unused, undamaged, and in original packaging
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Certain products may be excluded for hygiene or safety reasons
4.3 Refund Process
Approved refunds will be issued to the original payment method within 7–14 business days after inspection.
4.4 Faulty or Incorrect Items
If an item is faulty or incorrect, MGL will cover return shipping costs and offer a replacement or full refund.
5. Shipping & Delivery Policy
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Orders are typically processed within 1–3 business days
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Delivery times vary depending on destination
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Tracking details will be provided when available
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Risk of loss passes to the customer upon delivery
6. Payment, Card & Security Information
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Payments are encrypted and handled by Stripe, a PCI-DSS compliant provider
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MGL does not store card numbers, CVV codes, or expiry dates
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We use industry-standard security measures to protect customer data
7. Data Protection & Security Statement
Mallora Global Limited acts as the Data Controller under UK GDPR. We implement technical and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.
If you believe your rights have been infringed, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
8. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Mallora Global Limited or its licensors and may not be used without permission.
9. Complaints & Customer Support
We aim to resolve complaints fairly and promptly. Please contact us with any concerns:
Mallora Global Limited (MGL)
241a, Neasden Lane
London, United Kingdom, NW10 1QG
Email: support@malloraglobal.com
10. Trust, Transparency & Customer Commitment
At Mallora Global Limited, we operate to the same standards expected of leading UK ecommerce brands. We are committed to transparency, fair trading, and customer satisfaction.
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Clear pricing with no hidden charges
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Secure payments via trusted providers
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Straightforward returns and refunds
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Responsive customer support
Our policies are designed to give customers confidence when shopping with MGL
11. Dispute Resolution
If a dispute cannot be resolved through our customer support team, UK consumers may be entitled to use Alternative Dispute Resolution (ADR) services. Further details can be provided upon request.
12. Accessibility & Website Use
We aim to make www.malloraglobal.com accessible to all users. If you experience any difficulty using our website, please contact us so we can assist and improve accessibility.
Last updated: [14 december 2025]